Last updated: 24/9/2026

Terms and Conditions

1. Acceptance

By accessing and using infobot.es (the "Service"), you accept these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the Service.

2. Purpose of the service

infobot.es is a SaaS platform that allows you to create, train with your own content and publish conversational artificial intelligence assistants ("chats"), accessible via public link, QR code or embeddable widget on third-party websites.

3. Contracting process

Creating, configuring and previewing an assistant is free. Each account can activate a 90-day free publication trial for one assistant, with 1,000 PELAS per month and no credit card. To keep it public after the trial, or to publish other assistants, an active publication plan is required, purchased through Stripe as a one-time payment for a fixed period.

4. Prices and payment

  • Semestral Publication: €36 (one-time payment, 6 months validity)
  • Annual Publication: €60 (one-time payment, 12 months validity)
  • PELAS top-ups: usage credits for the assistant's responses (e.g. 1,000 PELAS = €6)

Granted or purchased PELAS do not expire while they remain in the creator's account and are non-refundable usage credits once consumed. Publication renewal is manual: upon expiration of the contracted period, the assistant is paused and no longer publicly accessible, but its data, configuration and balance are not deleted. Payments are processed entirely through Stripe; we do not store payment card data.

5. Right of withdrawal

Consumers have a period of 14 calendar days to withdraw from the contract without justification, in accordance with consumer regulations. This right does not apply once the digital content or service (e.g. publishing the assistant) has been fully executed with the user's prior express consent and acknowledgment that they will lose their right of withdrawal, as provided by current legislation.

6. User obligations and acceptable use

The user agrees not to use the Service for illegal purposes, or to attempt to inject malicious instructions, overload, deceive or abuse the platform's artificial intelligence systems, or to generate or disseminate unlawful, defamatory content that violates third-party rights.

7. Ownership of deliverables

The creator retains ownership of the content they upload to train their assistant and the conversations generated by their assistant, and grants HORECA SHIPPING GROUP, S.L.U. a limited license to process it solely for the purpose of providing the Service.

8. Warranties and limitation of liability

The Service is provided "as is". We do not guarantee uninterrupted availability or absolute accuracy of AI-generated responses.

Artificial intelligence clause: responses generated by the assistants may contain errors and do not constitute professional advice. HORECA SHIPPING GROUP, S.L.U. shall not be liable for indirect damages arising from the use of or decisions made based on the assistant's responses.

9. Modifications

We reserve the right to modify these Terms and Conditions or the Service at any time. Substantial modifications will be communicated with reasonable advance notice.

10. Applicable law and jurisdiction

These Terms are governed by Spanish law. The parties submit to the Jutjats i Tribunals de Tarragona, without prejudice to the jurisdiction corresponding to consumers under applicable law.

11. Contact

HORECA SHIPPING GROUP, S.L.U.

Email: hola@infobot.es
Phone: +34 601 988 174
Postal address: C/ Imperial Tarraco, 14, 43770 – Móra la Nova, Tarragona, Espanya