AI chatbot FAQs
Everything you need to know about how INFoBOT works, PELAS and publishing.
What is a QR AI assistant?
A QR code opens a conversation in the browser. INFoBOT supports multiple points with their own context, such as an entrance, menu or reception, linked to an assistant’s knowledge.
What is the difference between a chatbot, an AI bot and a virtual assistant?
The terms are used in different ways. In INFoBOT, visitors chat with an AI assistant that consults creator-provided content and can show contact, purchase or booking links. Clicking opens the relevant channel; it does not confirm the action by itself, and AI can make mistakes.
How is it different from a QR menu?
A QR menu opens a document or page. An assistant lets visitors ask questions about the content you provide. Keep a direct menu link available too.
Can I change a point without reprinting its QR?
You can edit its context, pause it or move its destination to another assistant in your account while keeping the link. The destination must be published and available.
How much does publishing cost?
Published plans are €36 for six months and €60 for twelve months, including 1,000 monthly PELAS. Check the terms and final amount before paying.
What are PELAS?
They are usage credits. A billable answer consumes 1 PELA. Feedback and visitor resolution confirmations are separate metrics: voting does not itself change the charge.
How do I prepare the knowledge?
Add text, URLs and FAQs in the editor. Review sources, update prices and opening hours, and test answers before sharing the assistant.
Can the AI make mistakes?
Yes. It is designed to consult the supplied knowledge, but may make mistakes. It does not replace staff for important decisions, allergens or availability.
Does it confirm bookings and orders?
Showing a contact button does not confirm a booking or place an order. Confirmation must come from the business or the booking system you open.
Which languages are available?
The editor offers Catalan, Spanish, English, French, Italian, Portuguese, Romanian, German and Dutch. Creators configure the available languages and should check answer quality.
What should I review about privacy?
Read the service policies, configure retention and avoid unnecessary data. Technical controls alone do not certify compliance with every business obligation.